Open a New Ticket

Please fill in the form below to open a new ticket.

Contact Information Please provide complete information to enable METRO staff to investigate and/or respond to your issue. If you do not wish to provide an email, fill the required email field with your phone number followed by @na Ex.8315557777@na If you do not wish to provide contact information or wish to have a customer service representative open a ticket for you, contact our Customer Service Call Center at (831) 425-8600
Preferred method of contact? *
Email Address *
Full Name *
Phone Number * Ext:
Help Topic *
*
This is for Lost & Found only. For all other issues or incidents with METRO Service, please select another relevant help topic. Release of ANY item will require photo ID. Note for Bicycles: The owner must be able to describe the item in full detail and an on-site security guard will release it directly to them at Pacific Station (Monday - Friday, 8:00am - 5:00PM) For cell phones, we recommend providing a phone number so it can be verified by staff.
Location where item was lost: * Please select one of the following
Date and Time item was lost: * (PST)
Bus Route (if applicable)
If item was lost on a METRO Bus, please provide 4-digit bus number (if known)
Type of item lost * Please select one of the following
Color
Brand
Describe the lost or found item * Example: Color, graphic, name, something uniquely identifiable

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