Open a New Ticket

Please fill in the form below to open a new ticket.

Contact Information

  • Please provide complete information to enable METRO staff to investigate and/or respond to your issue.
  • If you do not wish to provide an email, fill the required email field with your phone number followed by @na
    • Ex.8315557777@na
  • If you do not wish to provide contact information or wish to have a customer service representative open a ticket for you, contact our Customer Service Call Center at (831) 425-8600

Help Topic * 

This is for Lost & Found only. For all other issues or incidents with METRO Service, please select another relevant help topic.

  • Release of ANY item will require photo ID.
  • Note for Bicycles: The owner must be able to describe the item in full detail and an on-site security guard will release it directly to them at Pacific Station (Monday - Friday, 8:00am - 5:00PM)
  • For cell phones, we recommend providing a phone number so it can be verified by staff.

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