Open a New Ticket

Please fill in the form below to open a new ticket.

Contact Information

  • Please provide complete information to enable METRO staff to investigate and/or respond to your issue.
  • If you do not wish to provide an email, fill the required email field with your phone number followed by @na
    • Ex.8315557777@na
  • If you do not wish to provide contact information or wish to have a customer service representative open a ticket for you, contact our Customer Service Call Center at (831) 425-8600

Help Topic * 

Customer Service Report

This form is not meant to be used to provide feedback about Bus operators. For reporting on bus operators please select the "Bus Operator Feedback" Help topic.

This form is meant for reporting and providing feedback on customer service representatives, and to request help from customer service.


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