Open a New Ticket

Please fill in the form below to open a new ticket.

Contact Information Please provide complete information to enable METRO staff to investigate and/or respond to your issue. If you do not wish to provide an email, fill the required email field with your phone number followed by @na Ex.8315557777@na If you do not wish to provide contact information or wish to have a customer service representative open a ticket for you, contact our Customer Service Call Center at (831) 425-8600
Preferred method of contact? *
Email Address *
Full Name *
Phone Number * Ext:
Help Topic *
*
Paracruz Service Form This form is meant for reporting and providing feedback on Paracruz Service, and to request help from a Paracruz representative. For any other reporting, please select the appropriate Help topic.
Nature of ticket: *
Date and time of incident: * (PST)
Did this trip connect with a Fixed-Route Bus?
Other (if not listed):
Location (include street and cross-street):
Van Number (if known):
Employee Name or Badge Number (if known):
Employee Position: *
Additional Comments:

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